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Data privacy is of high importance for Melvin & Hamilton Digital and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.Who is the controller of your personal data?
Melvin & Hamilton Digital
32 rue d’Argout
Trade and Companies register of Paris number B 518466644.
Authorised representative: Nicolas Metzke
VAT registration number: FR94518466644
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, Melvin & Hamilton Digital will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.Who can access your data?
The Melvin & Hamilton Digital company will only act as the personal data processor and processes the personal data on behalf of the french company.
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Melvin & Hamilton Digital and we will provide you with your personal data via e-mail.Right to portability:
Whenever Melvin & Hamilton Digital processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a Melvin & Hamilton Digital account, you can edit your personal data under your account pages.Right to erasure:
You have the right to erase any personal data processed by Melvin & Hamilton Digital at any time except for the following situations:
- * you have an ongoing matter with Customer Service
- * you have an open order which has not yet been shipped or partially shipped
- * you have an unsettled debt with Melvin & Hamilton Digital, regardless of the payment method
- * if you are suspected or have misused our services within the last four years
- * your debt has been sold to a third party within the last three years or one year for deceased customers
- * your credit application has been rejected within the last three months
- * if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
You have the right to object to processing of your personal data that is based on Melvin & Hamilton Digital’s legitimate interest. Melvin & Hamilton Digital will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.You can opt out from direct marketing by the following means:
- * following the instruction in each marketing emails
- * by editing the settings of your Melvin & Hamilton Digital account
You have the right to request that Melvin & Hamilton Digital restricts the process of your personal data under the following circumstances:
- * if you object to a processing based Melvin & Hamilton Digital:s legitimate interest, Melvin & Hamilton Digital shall restrict all processing of such data pending the verification of the legitimate interest.
- * if you have claim that your personal data is incorrect, Melvin & Hamilton Digital must restrict all processing of such data pending the verification of the accuracy of the personal data.
- * if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
- * if Melvin & Hamilton Digital no longer needs the personal data but it is required by you to defend legal claims.
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at firstname.lastname@example.org.Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at email@example.com and write DPO as subject matter.Right to complain with a supervisory authority:
If you consider Melvin & Hamilton Digital to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.Why do we use your personal data?
We will use your personal data to manage your purchase online at Melvin & Hamilton Digital by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.What types of personal data do we process?
We will process following categories of personal data
- * contact information such as name, address, e-mail address and telephone number
- * payment information and payment history
- * credit information
- * order information
- * account or membership ID
- * shopping history
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.What is the legal ground to process your personal data?
The processing of your personal data is necessary for Melvin & Hamilton Digital to fulfil the service of managing and delivering the order to you.How long do we save your data?
We will keep your data as long as you are an active customer.Automated decision making:
When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to to express your point of view and to contest the decision with a member of staff.
Direct MarketingWhy do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails.
In order to optimise your experience of Melvin & Hamilton Digital, we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.What types of personal data do we process?
We will process following categories of personal data
- * contact information such as e-mail address, telephone number and postal code
- * gender (if you choose to provide that to us)
- * what products and offers you have clicked on
- * name
- * address
- * age
- * shopping history
- * how you navigated and clicked on the site
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside of Melvin & Hamilton Digital.What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing.Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.
When you do so, Melvin & Hamilton Digital won't be able to send you any further direct marketing offers or information based on your consent.You can opt out from direct marketing by the following means:
- * following the instruction in each marketing post
- * by editing the settings of your Melvin & Hamilton Digital client account
We will keep your data for direct marketing until you withdraw your consent.
For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last year.
After this time period your personal data will be deleted.
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.
We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account.Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your Melvin & Hamilton Digital client account.
If you are logged in to your account the legal ground is based on our legitimate interest.How long do we save your data?
Melvin & Hamilton Digital does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rightsBack to the top