Join the M&H Club
How it works
Join
Earn
Redeem
Your member benefits
■ For each 1€ spent = 2 points
■ Exchange your points for free gifts & discounts
■ Double Points events
■ Exclusive Deals & Early Access
As a VIP, you enjoy all member benefits, plus a one-time welcome gift when you reach VIP status:
■ 30% voucher
■ Free pair of shoetrees
Earn points, enjoy rewards
Every purchase and eligible activity brings you closer to your next reward. Collect points and redeem them for voucher codes to use on our website. As an M&H Club member, you can enjoy rewards and exclusive perks along the way.
Your VIP benefits
Being an M&H Club member comes with more to enjoy. Our two-tier programme recognises your loyalty with additional benefits as you progress. Reach VIP status to unlock even more exclusive perks and rewards, with more reasons to make M&H Club part of your experience with Melvin & Hamilton.
Share the joy! Give €30, get €30
You want to tell all your friends how amazing these new shoes are?
It's simple, you can share your personal referral link allowing your friend to insert his/her email-address on our website and then he/she receives a special voucher code to use for the first purchase.
Once it's completed, you'll receive an email with your personal code too!
Frequently asked questions
What is the loyalty program from Melvin & Hamilton?
We want to thank you for your loyalty with the free loyalty program from Melvin & Hamilton. You are automatically collecting points with each purchase if you are logged in and you can also gain some extra points with several activities. You can then redeem these points for nice vouchers and reductions. The more points you get, you can evolve in different customer segments and you can enjoy even more benefits.
Is the membership free of charge?
Yes, the program is free for everyone to join.
How can I participate?
If you already have a customer account, you automatically participate in the Loyalty Program. If you create a new customer account, you accept the terms and conditions of being in the Loyalty Program.
I returned one or all of my articles. What happens with the collected points?
You can only collect points for articles that you kept. If you return your entire order, you cannot be granted any points. If you send back only one article, you will collect the points of the article that you kept.
Do my loyalty points expire?
Yes, you collect your points for one year once you sign up. We will remind you in time before the expiration date so that you can still benefit from them. Your redeemed vouchers are valid for 6 months to use.
How long can I use my rewards?
The special voucher codes are valid for 6 months after having been issued, exclusively on our E-shop.
Can I combine different promotions?
All our voucher codes can be applied to every product in store, even on discounted ones! However, you cannot combine two different voucher codes as it's technically not possible.
Can I still get points for past purchases?
No, our program does not work retroactively. Please make sure to be logged in with your customer account in order to collect points.
I bought M&H shoes in another shop, can I get points for this purchase?
Unfortunately no, the Loyalty Program only works on the official Melvin & Hamilton Online Shop.
How do I get my free product?
If you get offered a product because you have reached a certain membership status, the product is free of charge. However, the general terms and conditions of the shipping costs apply, so you might need to pay for the shipping costs.
When will I receive the points after having inserted my birthday?
You will get your points on your actual birthday and not immediately. If your birthday is in less than 30 days, it does not work automatically technically due to fraud prevention. You can then contact our Client Service which will gladly insert it in the backoffice for you.
If I redeem a reward code for an order and then return it, can I use the code again or get my points back?
No. Once a reward code has been redeemed for an order, it's used up — even if you return the order (partially or in full). The code cannot be used a second time, and the points spent on it will not be credited back to you.
